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Title: Supervisor-Call Center
Contact Person: Abdul Rafay
Contact Number for Technical Assistance: 02134549291-92
Company Profile: View Profile
Availabe Positions:
Department: Operation
Position Based In: Karachi
Degrees Required: Bachelors- (BBA ,BCOM ,BA ,BBA ,BSc ,)
Mandatory Information:

Expertise of Home Remittances and Knowledge of Call Centre Dynamics and Functions

Knowledge of remittance (local/international) related regulations and institutions would be plus

Category:
Job Type: FullTime
Career Level: Non Managerial
Experience Required 3 years - 5 years (Minimum 3-7 years of experience in Call Centre Industry (including two years of experience of managing call centre as supervisor) )
Min Salary:
Max Salary: Negotiable / Month
Age From: 22
Age To: 65
Description:
The incumbent would be responsible including but not limited to: Managing remittance floor operations. Coordination with Banks & Exchange Companies in Pakistan Train and develop workforce regarding remittance. Real-time Complaint Resolution Broadening the remittance base in Pakistan by active engagements with newly entrant Companies into the Market To enhance and ensure Banks & Exchange Companies in order to promote and foster remittance flow in Pakistan through legal and formal channels. Complaint Handling Management Designed Training Modules and SOPs Monitoring performance, by gathering relevant data, and producing statistical reports Identify and conduct relevant quality related training, calibration and team meetings Ensure high-level of customers’/ beneficiaries’ satisfaction through high quality deliverables & proactive engagement. Report to the management on the quality assurance and progress levels for the internal functions of Call Centre Grading and Evaluating calls of agents and providing them real-time feedback Holding T & D active sessions with the Call Centre Agents to enhance their productivity, skills and knowledge Ensure functioning of call center operations in orderly manner; Coordinate with relevant stakeholders regarding functional and administrative issues at all times; Provide leadership, development and coaching of call center agents. Actively engaging and supporting the development of team to ensure better performance and succession planning; Able to develop/generate quality, productivity, first call resolution and all other call center related reports and able to deliver results to the higher management at desired frequency; Offer effective and consistent communication throughout the team, encourage feedback, initiatives and customer insight in order to enhance customer satisfaction
Expiry Date: 12/31/2022
Special note if any:
Company Logo
Comapny Name CATCOS Private Ltd
Company Profile
CATCOS has established several Call Centers in Pakistan and USA.. CATCOS is the pioneer in introducing Call Center Agents Training programs in Pakistan. CATCOS has trained the largest number of people from the Call Center Industry in Pakistan. CATCOS has carried out the most diversified and specialized domestic Call Center campaigns in Pakistan. CATCOS’ Training centers are approved by Ministry of Information Technology (MOIT), Govt. of Sindh and Pakistan Software Export Board (PSEB). Member of Pakistan Software Export Board, PSEB since 2002 and approved Training Center. Member of Pakistan Software Houses Association, P@SHA Member of Employer’s Association of Pakistan Member of Tyche Consulting Group, Inc. USA
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